At Taytta, we want you to shop confidently! If you ever need an exchange to get the right fit or hat, we’ve got you covered.

In case you require further information, please don't hesitate to contact our Customer Service team by email at contact@taytta.com.

Where do you ship my order from?

We ship all orders from Ecuador.

Where is my order?

We pride ourselves on keeping you informed every step of the way. Expect to receive periodic updates via email, detailing the status of your order. Should you not receive any updates and suspect a delay or missing order, please do not hesitate to contact our dedicated Customer Service team for assistance.

Can I choose a delivery date/ time?

While we are unable to offer a specific date and time for delivery at this time, we assure you that we will make every effort to get your package to you as quickly and efficiently as possible.

Will I be charged any duties or taxes for my order?

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Taytta has no control over processing times or duty rates by Customs in each country.

How long do I have to return?

We hope you will be delighted with your goods, but if not and you wish to make a return for either a refund or exchange, please make sure any garment is unworn, in its original condition and placed back in its protective packaging and then returned within 30 days for Full Price items and 14 days for discounted items.

Returns must adhere to the following:

- Items must be returned in their original packaging
-All tags must still be attached to the unworn item/s
-Items must not contain any evidence of wear, stains or odours and be of resaleable value

We may make a determination based on a variety of factors as stated above during our quality assessment process.

*If the above is not adhered to when you make the return then Taytta reserves the right to return the item back to you.

Currently, we do not have the capability to offer an exchange service. However, if you wish to obtain a different color or size, we kindly request that you return the item in question and place a new order. Our team is continually striving to improve our services, and we appreciate your understanding in the meantime.